Our Policies

Please plan on arriving 5 - 10 minutes prior to your scheduled appointment time to allow enough time to fill out the brief intake form and choose your essential oils for your massage.

DAY PASSES TO THE HOT SPRINGS: Day passes to the hot springs are available as part of the massage for those clients who are visiting and are not guests of the resort, the RV park, Chalet's or Condos. However, they are only available to the client receiving the service. We are unable to give/sell extra passes to anyone else in the party if they're not getting a service. NO EXCEPTIONS. Day passes are also only dated for the date of service. 

CANCELLATION POLICY: If you are unable to make it to your scheduled appointment, please call the spa before 6pm the day before your appointment to cancel and/or reschedule. Appointments canceled after 6pm the day before will be charged 50% of all services booked. Same day cancellations will be charged 100% of treatment total. Clients considered to be a "no show" will be charged the full amount of the treatment(s) scheduled. Clients 15+ minutes late to their appointment time will be canceled if no communication is made to the spa. No exceptions. Any future appointments requested by someone who has previously no-showed will be required to be paid in full at time of scheduling appointment.

If you have "accidentally" scheduled your appointment for our spa but are in Canada, the same cancellation guidelines apply. No Exceptions. 

Clients who arrive late to their appointment should expect to end at the scheduled time and pay the full amount of the treatment. 

We require a card on file to reserve and hold appointment.

FHSR guests may charge their services to their room, with proof that they are FHSR guests.

We no longer accept FHSR gift cards unless the client is a guest of FHSR.

Clients under the age of 18 must have a parent or guardian to sign their intake form to receive their treatment. We do not allow clients under the age of 14 for services. No exceptions. Clients ages 14-18 must be accompanied by a parent or guardian of the same sex to be in the treatment room during the massage, unless otherwise requested by the client. 

If you are unsatisfied for any reason with your service, please contact the spa owner directly at Chrissy@buttemassage.com to resolve any issues. We will always try to make things right, however, please do not expect an automatic 100% refund.

We reserve the right to refuse or end a treatment at the practitioners discretion. 

Any and all comments or questions that are sexual in nature will terminate the appointment immediately and client will be expected to pay the full amount of the treatment. 

***Whispering Willows Day Spa is independently owned and operated, therefore Fairmont Hot Springs Resort holds no accountability for any issues that may arise through the spa.***

Note: To download Adobe Acrobat Reader for free, click here.